Your flight.
Their liability.
Your money.
Delayed, cancelled or denied boarding? We check your rights, write to the airline and follow up until you are paid.
Not sure what you are owed? Tell the assistant what happened, it fills the claim for you.
- Compensation per passenger
- up to €600
- Regulations we claim under
- EU261 · UK261 · APPR
How much
Fixed by law, not by the airline.
Compensation depends on the distance of the flight, whatever you paid for the ticket. Each passenger on the booking is owed the same amount, children included.
Flights to or from Canada follow the Air Passenger Protection Regulations, with amounts set in Canadian dollars.
Up to 1,500 km
Paris → Rome, London → Amsterdam
€250
£220
1,500 to 3,500 km
Madrid → Istanbul, Manchester → Athens
€400
£350
Over 3,500 km
Frankfurt → New York, London → Dubai
€600
£520
Per passenger. Delays count from 3 hours at the final destination; the airline can only refuse by proving extraordinary circumstances.
Claim in 3 steps
Fill the form, or let the assistant fill it from what you tell it. Either way, we take it from there.
Submit your details
Enter your flight and upload your booking, or just tell the assistant what happened and it fills the claim for you. Under 5 minutes.
We handle the rest
Our team reviews your eligibility, prepares the legal claim, and negotiates directly with the airline.
You get paid
Once the airline settles, we deduct our 25% fee and transfer the rest directly to your account.
What it costs
Nothing upfront. 25% when you are paid.
We take the claim, write to the airline, chase it and escalate when it refuses. If nothing is recovered, you owe nothing. Our fee is deducted only from money that actually reaches you.
- No fee to check, submit or follow up
- No fee if the airline never pays
- The rate agreed when you submit never changes afterwards
Example: a long-haul delay, one passenger
- Compensation recovered from the airline
- €600.00
- Our fee, 25%
- −€150.00
- Paid to you
- €450.00
Two passengers on the same booking: twice the compensation, same rate. Amounts are always paid in the currency of the regulation.
What qualifies
What we claim, and what we cannot.
The flight must depart from the EU, the UK or Canada, or arrive there on an airline from those places.
We claim for
Delay of 3 hours or more
Measured at the final destination, connections included.
Cancellation
Announced less than 14 days before departure.
Denied boarding
Overbooking or any involuntary bump, whatever the reason given.
Missed connection
Both flights on one booking, and the first leg caused the miss.
Downgrade
Moved to a lower cabin than the one you paid for.
Usually not eligible
Extraordinary circumstances
Severe weather, strikes outside the airline, air traffic restrictions. We check flight logs before telling you it applies.
Flights outside EU, UK and Canada rules
A flight between two countries with no applicable regulation.
Cancellations announced 14 days ahead
The airline then owes a refund or rerouting, not compensation.
Airlines say “extraordinary circumstances” more often than it is true. A routine technical fault is not one. Unsure? Ask the assistant, it tells you where you stand before you file.
Common questions
Most claims are resolved within 6 to 12 weeks. Simple delay cases can be settled in as little as 4 weeks, while complex cases involving legal proceedings may take longer. We keep you informed at every step through your personal tracking dashboard.
Yes. Under EU261/2004, you can claim for disruptions that occurred up to 6 years ago (3 years in some jurisdictions). If your flight was delayed, cancelled, or you were denied boarding within this period, you may still be entitled to compensation.
You can claim for flight delays of 3 hours or more, flight cancellations with less than 14 days notice, denied boarding due to overbooking, and missed connections caused by a delayed first leg. The flight must depart from or arrive at an EU/UK airport, or be operated by an EU/UK airline.
No. We work on a no-win, no-fee basis. You only pay our 25% success fee if we successfully recover compensation for you. If we don't win, you pay nothing at all — no hidden charges, no risk to you.
Ready to find out what you're owed?
Two minutes with the form, or tell the assistant what happened.
No commitment. No fee until you are paid.